Information in compliance with personal data protection regulations
In Europe and Spain there are data protection rules designed to protect your personal information of obligatory compliance for our entity. For such reason, it is very important for us to understand perfectly what we are going to do with the personal data we ask you.This way, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information. Please, if once you read this information you have any doubt, contact us so we can help you. Thank you very much for your cooperation.
We are at your disposal; do not hesitate to contact us.
In general, your personal data will be used in order to relate to you and provide you with our services and may also be used for other activities, such as sending you advertising or promoting our activities.
Your personal data are necessary for us to be able to relate to you and provide you with our services. In this sense, we will provide you with a series of boxes that will allow you to decide clearly and simply on the use of your personal information.
In general, only authorized personnel of our entity will be able to know the information we ask for.
Similarly, those entities that need access to your personal information in order for us to provide you with our services may also be aware of your personal information. For example, our bank will know your details if payment for our services is made by credit card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will also be aware of your information. To give you an example, the Tax Law obliges you to provide the Tax Agency with certain information on economic operations that exceed a certain amount.
In the event that, apart from the above, we need to disclose your personal information to other entities, we will first ask for your permission through clear options that will allow you to decide in this regard.
We will protect your data with effective security measures depending on the risks involved in the use of your information.
To this end, our entity has approved a Data Protection Policy and annual checks and audits are carried out to verify that your personal data are safe at all times.
In the world there are countries that are safe for their data and others that are not so safe. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of data protection.
In the event that, for the purpose of providing the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your previous permit and apply effective security measures to reduce the risks of sending your personal information to another country.
We will keep your data during our relationship and as long as we are required by law. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.
You may at any time contact us to find out what information we have about you, to correct it if it is incorrect and to delete it once our relationship has ended, if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations. To apply for any of these rights, you must make a written request to our address, along with a photocopy of your ID card, to be able to identify you.
In our offices we have specific forms to apply for these rights and we offer our help for their completion.
To learn more about your rights to data protection, you can consult the website of the Spanish Agency for Data Protection (www.agpd.es).
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were interested in receiving advertising for our products or services but no longer wish to receive advertising, you can tell us through the form opposition to the treatment available in the offices of our entity.
If you understand that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, through any of the following means:
Filing a claim with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
It is our policy not to profile users of our services.
However, there may be situations where, for service delivery purposes, commercial or otherwise, we need to profile information about you. An example might be the use of your purchase or service history to be able to offer you products or services tailored to your tastes or needs.
We will then implement effective security measures to protect your information at all times from unauthorized persons who intend to use it for their own benefit
It is our policy not to use your data for other purposes than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide.